Tobi, Maria Fatima Edo, et al. “ Pengaruh Kualitas Pelayanan Dan Customer Experience Terhadap Kepuasan Konsumen Di Iky Salon Waioti”. Jurnal Projemen UNIPA, vol. 13, no. 2, May 2026, pp. 88-100, doi:10.59603/projemen.v13i2.1379.